Refund and Returns Policy
At Svarnna Products, customer satisfaction is our priority. We take great care in packaging and delivering our premium ghee and masala products. As these are food items, our return and refund policy is designed to ensure maximum product quality, hygiene, and safety.
Strict No-Return Policy
Due to the perishable and consumable nature of our premium ghee and masala products, all sales are final. To maintain strict hygiene and safety standards, once an order has been placed and delivered, it cannot be returned under any circumstances.
Refunds & Replacements (For Damaged or Incorrect Orders)
While we do not accept physical returns, we are committed to making things right if an error occurs on our end. You are eligible for a refund or a replacement if:
- You received a damaged or leaking product.
- You received the wrong product.
- The product was defective or spoiled upon delivery.
- The package was significantly damaged during transit, affecting the product inside.
Reporting an Issue
If you experience any of the issues listed above, please contact us within 48 hours of delivery. Requests made after this specified window may not be eligible for a refund or replacement.
When raising a request, please provide:
- Your official order number.
- Clear photographs of the product and its packaging.
- A brief description of the issue.
Processing Refunds & Replacements
Refunds
Once your request has been reviewed and approved, the refund will be processed to your original payment method. Note: Refund processing times may vary depending on your bank or payment provider.
Replacements
Where applicable and preferred, we may offer a direct replacement instead of a refund, subject to product availability.
Non-Refundable Scenarios
Refunds or replacements will not be issued in the following cases:
- The product has been opened or partially consumed.
- The product has been damaged due to improper storage or handling by the customer after delivery.
- The customer changes their mind after receiving the order.
- Incorrect shipping details provided by the customer resulted in delivery issues.
Contact Us
For any order-related queries, please contact our customer support through the contact details provided on our website. Our team will review your request and assist you as quickly as possible!
